> ## Documentation Index > Fetch the complete documentation index at: https://www.referly.so/docs/llms.txt > Use this file to discover all available pages before exploring further. # Failed payouts > Find out why a Referly payout failed and how to fix it — read the failure reason, resolve the cause, and retry the payout batch. Sometimes a payout doesn't go through. When that happens, the batch shows a **Failed** status, and Referly records why. The good news is that a failed payout is almost always fixable — you find the reason, sort out the cause, and retry. This page shows how. Failed batches appear on the [payout batches](/docs/help-center/manage/payouts/batches) list under **Payouts** in the left sidebar, with a red **Failed** label. ## Find out why it failed Referly attaches a reason to every failure. To see it: * **On the list** — hover over the red **Failed** label and the reason appears in a tooltip. * **Inside the batch** — open the batch to see the reason at the top, and hover the status on any individual payout that failed to see its specific reason. Read the reason first — it tells you exactly what to fix before you retry. ## Common reasons and how to fix them Most failures come down to one of these: * **The payout method isn't connected.** If your Wise or PayPal connection dropped or was never finished, the batch can't be sent. Reconnect the method under [Payout settings](/docs/help-center/manage/payouts/payout-methods), then retry. * **Not enough funds.** If the account you pay from doesn't have enough to cover the batch, the payment fails. Top up your Wise, PayPal, or bank balance and retry. * **A payment method was declined.** For Referly Payouts, if the card or bank account Referly charges is declined or can't be charged, the batch fails. Update or switch your payment method, then retry. * **An affiliate's payout details are wrong.** If an affiliate's bank, PayPal, or Wise details are invalid, their payout can fail. Ask the affiliate to correct their details before you retry. ## Retry the payout Once you've fixed the cause, open the batch and select **Retry Payout**. Referly attempts the payment again with the same batch — you don't need to recreate it. * For a **Wise** batch, if the connection was the problem, you'll be prompted to connect Wise before the retry runs. * For a **Referly Payouts** batch, retrying charges your payment method again and sends the payout. If a retry keeps failing for the same reason, re-check the reason message — the underlying cause probably hasn't been resolved yet. If only some payouts in a batch failed, you can also mark the ones that did succeed as paid so your records stay accurate while you sort out the rest. ## Related Understand every status a batch can show. Reconnect Wise, PayPal, or bank transfer. Open a batch to review and retry payouts. How each payout option is charged and sent.