Skip to main content
Nearly every access problem comes down to one of three things: you’re on the wrong program’s portal, the code didn’t reach you, or you’re signed in fine but the brand’s approval hasn’t come through. This page works through all of them.

​
How signing in actually works

There’s no password on an affiliate portal. You enter your email address, Referly sends you a code, you type the code in. The first thing worth knowing is that your login is tied to a specific program’s portal. Each brand has its own web address — something like brandname.referly.so, or the brand’s own domain if they’ve set one up. Your account exists in that program, not across all of Referly. Some brands also offer Login with Google as a shortcut. If you see that button, it does the same job without the code step. If you don’t see it, that brand hasn’t turned it on. Once you’re in, you stay signed in for about a week before you’re asked for a code again. Being asked to sign in again isn’t a fault.

​
The code hasn’t arrived

Give it a minute first — codes usually land in seconds, but mail can queue.
This is where the code ends up most often. The email comes from the brand’s own sending address, which your provider may not recognise. Once you find it, mark it as not spam so the next one goes to your inbox.
A code goes to the address you entered, so a typo sends it nowhere you’ll see. Select Change email on the code screen to go back and try again.
If you have several email addresses, the code only works for the one that’s actually on the account with this brand. There’s no notification telling you you’ve used the wrong one.
Go back and submit your email again. Be aware that a new code replaces the old one — if two code emails are sitting in your inbox, only the newest one works.

​
The code is being rejected

Codes expire 10 minutes after they’re sent. Past that they stop working, even though the email is still sitting there. The other common cause is having requested more than one. Only the most recent code is valid — an older email in your inbox will be refused. Check the timestamps and use the newest, or request another and use that one straight away.
Some brands add a bot check to their login page. If you see Please complete the reCAPTCHA verification, tick the box before selecting Sign In — the code won’t send until you do.

​
You’re told the email or code is invalid

Invalid email or verification code almost always means one thing: there’s no affiliate account with that email address in this particular program. That happens when:
  • You’re on the wrong brand’s portal. Easy to do when several portals look alike. Check the web address in your browser matches the brand you meant.
  • You joined with a different email. A personal address in one program and a work address in another are two separate accounts, and neither works on the other’s portal.
  • You haven’t actually joined this program yet. Use Sign up rather than Sign In.
The reliable fix is to stop guessing at web addresses. Sign in to any program you can still reach, then open the switcher at the top of the sidebar and pick the program you’re after from Your Programs. If you can’t get into any of them, sign in at influencers.referly.so with your usual email — the Influencer dashboard lists every program tied to that address and links straight through to each one.
On the sign-up page, This email is already registered with this affiliate program means the opposite problem — you do have an account here. Go to the login page instead.

​
You’re signed in but can’t reach your dashboard

If you got past the code and landed on a screen with a Log out button and not much else, your sign-in worked. What’s blocking you is your standing with that brand. There are four of these screens, and they mean different things.

​
Your application is still being reviewed

Wait while we review your affiliate application. The brand approves affiliates by hand and hasn’t got to you yet. You’ll be told once they approve you, and your portal opens up on its own — there’s nothing to do and no need to sign in repeatedly to check. How long that takes is entirely up to the brand. If it’s been a while, contact their affiliate manager rather than Referly.

​
The rest

All four of these are the brand’s decision, not Referly’s. Referly support cannot approve you, reactivate you, or overturn a ban on a brand’s behalf — only the brand can. Contact that program’s affiliate manager directly.
A problem with one brand doesn’t affect any other. Your other programs, your links there, and any earnings you’ve already accrued are untouched.

​
You keep landing on onboarding

If every attempt to reach your dashboard sends you back to a set of onboarding questions, the brand requires those to be finished before they’ll let you in. Complete them and you’ll be taken to your dashboard automatically. See Affiliate onboarding.

​
You can’t get into the Influencer dashboard

The Influencer dashboard at influencers.referly.so signs you in the same way — email, then a code. Two things to check if it isn’t working:
  • Use the email your programs are under. The dashboard finds your programs by email address, so a different address shows you an empty account rather than an error.
  • Come in from a program instead. If you’re already signed in to any brand’s portal, open the switcher and select Join other programs. That carries your details across and signs you in without a second code.

​
Still stuck

Before you contact anyone, note which brand’s portal you’re on, the email address you’re using, and the exact wording on screen. That’s usually enough to sort it in one message.
  • Approval, deactivation, bans, or a wrong email address on your account — the brand’s affiliate manager. They control all of it.
  • Codes that never arrive on any program, or a portal that won’t load at all — Referly support at support@referly.so.

My programs

Find the right portal instead of guessing.

Signing up as an affiliate

Joining a program for the first time.

Affiliate onboarding

The questions some brands ask before letting you in.

Your affiliate profile

The email address everything is tied to.
Last modified on July 21, 2026